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Solution Design

Configuring a solution just for you

Your goal is a vendor management system (VMS) to manage your non-employee workers, so you can turn your contingent workforce into a competitive advantage for your company. Soon, your HR and procurement managers, employees, and contingent workers around the globe will depend on your VMS every day to source contingent talent, report project time and deliverables, invoice and pay suppliers, and more.

Consider this:

Do you have a solid strategy for achieving the full value of your VMS?

Will your VMS implementation team support you in gathering, documenting, and validating internal requirements?

Is your VMS implementation process well-defined with measurable results?

What steps will you take to minimize disruption when implementing your VMS?

Do you understand how to engage your supply base once your VMS is implemented?

Have you developed a change management strategy for communicating new processes, training users, conducting user-acceptance testing, and managing risk?

Can you count on not only successfully implementing your VMS, but successfully integrating it into your organization?

Unique design and delivery process ensures implementation readiness


After 20 years as a leader in this industry, we have hundreds of successful VMS implementations under our belts. To ensure success, we’ve developed a unique process to keep your implementation project on strategy, on budget, and on
time.

It starts when our program consultants conducts an on-site Readiness Assessment—a thorough examination and delineation of your project scope, stakeholders, subject matter experts, and other resources critical to ensure an effective start to your project.

And it continues with our Implementation sequence of Requirements Immersion, Solution Review, and Requirements Sign-Off. Only then will we both know that your program is ready for implementation.

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Service starts before you go live


Our Solutions Design team works closely with you and your stakeholders, to understand your program goals, data
collection and exchange requirements, organizational policies, procedures, and preferred work flows.

We configure our VMS to fit your needs, your processes, and your specific requirements. And, to ensure that your users
get all the value your program can deliver, we provide highly customized, user-specific training for both your staff
and your suppliers.

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Best practices for VMS implementation and support


Led by seasoned industry veterans, your implementation team uses proven methodology validated by hundreds of successful implementations with Fortune 500 and Global 1000 organizations around the world. Our comprehensive implementation and
change management methodologies focus on ensuring successful program and technology adoption within your organization—helping you initiate, plan, execute, and control your implementation and the accompanying change effectively.

Rapid VMS Deployment Capability

Traditionally, implementing a VMS was a complex process requiring a significant commitment of time and resources from everyone involved: the VMS supplier, the MSP, and particularly from the organization’s CWM program office. Recently, we have proven our rapid deployment capability with a series of VMS implementations that cut delivery time almost in half.

Two of the primary reasons for this dramatic increase in implementation efficiency are our unique implementation process that makes our deployments much more systematic and reliable, and our new base VMS configuration that includes most of what clients want, so less customization is required.

Starting with this base configuration, we make the adjustments individual clients require, test them holistically with the client, and implement the system in record time. The result is much less stress on client resources and much faster Time to Value (TtV) for the VMS and the entire contingent workforce management program.

Change Management and Program Adoption Support

No contingent workforce program can achieve its goals without effective change management and whole-hearted program adoption. But you don’t have to address these challenges alone. We can help you establish the strategic plans you will need, along with tools and tactics to drive program acceptance, support, adoption, and expansion. Based on our extensive experience with all types of contingent workforce programs, we can help you develop your business case, change management program, and stakeholder communications and marketing plans.

Integrating your VMS into day-to-day operations

From the moment your VMS goes live, we provide unparalleled strategic and operational client service to support, guide,
and empower you. In addition to 24/7 tactical support, we offer service to help your program achieve its full
potential, including:

Program optimization
Program governance
VMS technical configuration
Business intelligence
Client-tailored global deployment strategies
Expertise across all labor categories and the services procurement spectrum

We are in this together


When you are implementing your first VMS, there is a lot that you  don’t know. This is natural. You have to make decisions now based on what you believe you need now – without full knowledge of what you will need later. From our experience, we can tell you: things will change.

Since our team has the broadest and deepest experience in the industry – more than 1,600 years overall, and hundreds of VMS implementations – we know that many process and policy nuances within your organization will only come to light after your VMS is deployed. That is why it makes such good sense to get the application up and running first and then come back as time allows to adjust the configuration and expand your system’s functionality. Our Program Consultants and Implementation team will always be ready to help.